For thirteen years, the IT community has debated Nicholas Carr’s provocative claim that IT doesn’t matter. In a Harvard Business Review article, he argued that IT, like electricity, is everywhere and therefore doesn’t provide any strategic business advantage.
He got one thing right. As it turned out, cloud computing platforms did indeed commoditize data storage, processing and communication. However, he didn’t anticipate that cloud computing would fuel innovation that enable completely new business models. Nimble, cloud native innovators created services that made available to everyone, business process automation tools that were previously reserved only for enterprises with hefty IT budgets. Global by design and deployed in days rather than years, these services instantly created strategic advantages for its users. So, IT mattered a great deal after all. What do you think?